Skip to Content

Return Policy

    At Mobile Skids, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your purchase, we are here to help. Please review our return policy below.

    Return Eligibility

    1. Time Frame: Items must be returned within 30 days from the date of purchase.
    2. Condition: Items must be in their original condition, unused, and with all original packaging and tags attached.
    3. Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

    2. Non-Returnable Items

    Certain items are not eligible for returns, including:

  • Custom-built or special-order items
  • Clearance or final sale items

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team at [customer service email] or call us at [customer service phone number] to initiate a return. Please provide your order number and details of the item(s) you wish to return.
  2. Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and instructions on how to send your item(s) back.
  3. Packaging: Ensure that your item(s) are securely packaged to prevent damage during transit. Include the Return Authorization Number (RAN) inside the package.

Return Shipping

  1. Responsibility: Customers are responsible for the cost of return shipping, unless the return is due to a defective product or an error on our part.
  2. Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged in transit.

Refunds

  1. Processing Time: Once we receive and inspect your return, we will notify you of the status of your refund. Please allow 7-10 business days for the processing of your refund.
  2. Refund Method: Refunds will be issued to the original method of payment.
  3. Restocking Fee: A restocking fee of 10% may apply to certain returns. This will be deducted from your refund.

Exchanges

  1. Eligibility: If you need to exchange an item for a different size, color, or model, please contact our customer service team to arrange the exchange.
  2. Availability: Exchanges are subject to product availability. If the desired item is not available, we will process a refund instead.

Damaged or Defective Items

  1. Inspection: Please inspect your order upon receipt. If you receive a defective or damaged item, contact us immediately.
  2. Resolution: We will arrange for a replacement or a full refund, including any shipping costs incurred.

Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us:

  • Email: [email protected]
  • Phone: (330) 333-1765
  • Address: 1221 North Meridian Rd Suite #6, Youngstown, OH 44509

Thank you for shopping with Mobile Skids!